FAQ

What is the delivery time?

Delivery takes between 7 and 12 days.

How long does it take to receive a tracking number?

It takes 2-3 working days.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.

How can I pay?

We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.

Is payment secure?

Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure. 

If I'm not satisfied with EzPlug, can I get my money back?

Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.

What are the conditions of the guarantee?

To qualify for a refund, you must meet the following conditions: 

1. The EzPlug must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getEzPlug.com.